I have Verizon's FIOS Fiber Optic service for my internet at home. Friday evening, my modem/router died. So, Saturday morning, I went to Fry's (my toy store) and picked up another modem/router. But when I got it home, it did not have the installation disk. So I took it back to Frys to get a replacement, but they were out of modem/routers, so I would have to purchase a modem and separate router (making my geek level increase). I got them home and called Verizon to register the new MAC address. The tech on the phone (who spoke flawless and mid-west accented English!) told me that Verizon would send me a new Router for free! So, I took the modem and router I had purchased from Frys back to Frys and they credited my card with no problems.
The technical support at Verizon and the customer focus at both Verizon and Frys are great and I strongly recommend both companies to anyone who reads this blog.