(my favorite "toy" store. Well, during assembly, the bottom shelf broke. So I went to the company's website and ordered another part, expecting to pay shipping and for the part.
I called the company today to check on the status of my order and found that they shipped Monday (after taking off between Christmas and New Year) and that there is no charge for either the part of the shipping. If you need a computer desk or other "put it together yourself" furniture, I recommend Sauder (the parent company) or Studio RTA.
We like to complain about bad service and companies taking advantage of their customers. Once in a while, someone gets it right and I think they should be rewarded when they do!